First tech appointment:

[dorchadas]

...guy never showed. softlykarou is calling them now to yell at them.

And hopefully I'll get a discount on the bill for the past week in which they have utterly failed to live up to their part of our agreement.

Edit: First attempt resulted in her getting a person who told her her ZIP code did not exist and then hung up on her.

Edit * 2: Second attempt resulted in softlykarou going on a (justified) tirade about how she had to take off work, and how no one ever showed, and how people had hung up on her and how could a company possibly expect to keep customers when they're total assholes and wastes of skin who are unworthy of life (I may be embellishing slightly here).

Apparently, Comcast had an outage in their system, so they cancelled all their appointments because they assume that it'll fix the problem (note that they did not bother to tell us the appointment was cancelled). Constant T3 time-outs are usually caused by a physical defect somewhere in the connection, though, so just a software reset isn't going to fix it. Result--they're calling me to reschedule and we're probably getting a discount on the bill.

Comments

[jdcohen.livejournal.com]

I know it sounds kinda pointless, but perhaps you could see about complaining to a government consumer protection agency? I don't think the FTC (federal level) would be ideal, but they MIGHT be able to help, seeing as Comcast is located outside of IL. This type of customer neglect might qualify as breach of contract, or at the most "unfair" business practice (as Comcast has a monopoly on cable internet in most areas). Either that, or you can at least threaten such on the phone to get someone to fix your damn internet.

Seriously, though - can you look into an alternative internet provider?

--Jeff