American internet is so bad
2021-Nov-02, Tuesday 15:14![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dorchadas
Today I was looking into a new mesh wifi system after learning from my father than the Nokia Beacon was no longer being sold to consumers--even though their website tells you they're available, when you go to Amazon website it says they're unavailable--and while doing so, I went to RCN's website to look at internet prices and noticed that the minimum plan was 4x faster than my plan for much less money and they had never informed me of any of this. So I called them.
Yes, they could help me. Yes, they'd be willing to switch my plan. Oh, those plans on the website were all introductory prices, not for existing customers. Where could I see the pricing for existing customers?
𝕳𝖔𝖑𝖉.
There was no central list of prices. Okay, so how much would the 110 mpbs plan cost?
𝕳𝖔𝖑𝖉.
About $60? Okay, what about the 400 mpbs plan?
𝕳𝖔𝖑𝖉.
About $80 but I'd need a new modem? Oh, and I could get 250 mbps on my current modem, but there's a 250 mbps plan not listed on their website? How much is that?
𝕳𝖔𝖑𝖉.
At this point I'm like:
But I keep my cool on phone, because it's certainly not the customer service person's fault. They come back and tell me that the 250 mbps plans is abut $70 but actually I'd still have to upgrade my modem. No, I wouldn't need to schedule an appointment but I would need to bring my old modem in and swap it out for the new modem. Okay, fair enough. In the future, is there a way for me to change my plan online the way that the website says I can? Did I just not find the right page? Oh, no I have to call in? I see.
Whenever I deal with American ISPs, I remember how in Chiyoda I had rock-solid speed and internet service, able to do the Heigan Safety Dance successfully on trans-Pacific ping to the point where I once soloed Heigan from 30% to dead after the rest of the raid got poisoned. Now, Japan still has problems, like how a miscommunication led to us losing internet for three weeks until they got around to flipping the "on" button again, but considering I literally lived in the middle of a bunch of rice fields my actual internet performance was amazing. If only I could get that same performance and quality here, in one of the biggest cities in America.
Further updates if they somehow screw this up.
Yes, they could help me. Yes, they'd be willing to switch my plan. Oh, those plans on the website were all introductory prices, not for existing customers. Where could I see the pricing for existing customers?
𝕳𝖔𝖑𝖉.
There was no central list of prices. Okay, so how much would the 110 mpbs plan cost?
𝕳𝖔𝖑𝖉.
About $60? Okay, what about the 400 mpbs plan?
𝕳𝖔𝖑𝖉.
About $80 but I'd need a new modem? Oh, and I could get 250 mbps on my current modem, but there's a 250 mbps plan not listed on their website? How much is that?
𝕳𝖔𝖑𝖉.
At this point I'm like:
But I keep my cool on phone, because it's certainly not the customer service person's fault. They come back and tell me that the 250 mbps plans is abut $70 but actually I'd still have to upgrade my modem. No, I wouldn't need to schedule an appointment but I would need to bring my old modem in and swap it out for the new modem. Okay, fair enough. In the future, is there a way for me to change my plan online the way that the website says I can? Did I just not find the right page? Oh, no I have to call in? I see.
Whenever I deal with American ISPs, I remember how in Chiyoda I had rock-solid speed and internet service, able to do the Heigan Safety Dance successfully on trans-Pacific ping to the point where I once soloed Heigan from 30% to dead after the rest of the raid got poisoned. Now, Japan still has problems, like how a miscommunication led to us losing internet for three weeks until they got around to flipping the "on" button again, but considering I literally lived in the middle of a bunch of rice fields my actual internet performance was amazing. If only I could get that same performance and quality here, in one of the biggest cities in America.
Further updates if they somehow screw this up.
