Astound(ingly bad): Addendum
2022-May-13, Friday 09:13![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dorchadas
Still no internet.
After multiple calls over two days, we finally get a technician to come out to our house on Thursday when someone on the phone admits that it's not just a local outage and that even though there is an outage, I shouldn't be affected by it at all. The technician checks the line and replaces the modem, tells us that the modem still needs to be reprovisioned but it should be up later that day. Well, it is not up later that day, it was not up when I woke up this morning, and when I called in again this morning I'm told that the technician screwed up the modem installation and that there's nothing they can do but schedule another technician visit to fix it.
I'm not letting that technician leave my house until we have a stable internet connection.
Edit: I used the classic weapon of modern capitalism--ing customer service publicly--and the person who got back to me fixed my internet in about five minutes. Could that have been as easily fixed at any time? Who knows!
After multiple calls over two days, we finally get a technician to come out to our house on Thursday when someone on the phone admits that it's not just a local outage and that even though there is an outage, I shouldn't be affected by it at all. The technician checks the line and replaces the modem, tells us that the modem still needs to be reprovisioned but it should be up later that day. Well, it is not up later that day, it was not up when I woke up this morning, and when I called in again this morning I'm told that the technician screwed up the modem installation and that there's nothing they can do but schedule another technician visit to fix it.
I'm not letting that technician leave my house until we have a stable internet connection.
Edit: I used the classic weapon of modern capitalism--
ing customer service publicly--and the person who got back to me fixed my internet in about five minutes. Could that have been as easily fixed at any time? Who knows!
