Extremely cool method of property management

On Tuesday we got a notice that there was a water shutoff scheduled for Wednesday. Annoying, with a newborn, but we got plenty of notice. I woke up on Wednesday, put a bunch of water in the water boiler and in sashagee's kettle so we'd have enough...and then they never shut off the water and ignored my email when I wrote to ask for clarification.

Today, at around 3:40 p.m., they shut the water off with no warning. An email showed up 46 minutes later saying:

An emergency water issue has been reported in a unit and the north side water has been temporarily shut off.

Owners are being notified of the issue in order to remedy the situation.

An update will be sent as soon as it has been provided.

It is currently nine hours later and we've heard nothing. The water is still off, none of my phone calls have been returned, the person on the emergency maintenance line for the management company says she doesn't know anything and a water shutoff doesn't count as an emergency (I guess technically it's to fix an emergency). So here we are with a week-old newborn and no water.

The management company office opens at 9 a.m. tomorrow and I intend to kick down the door.