The ancient ritual commences once again
2025-Apr-10, Thursday 16:12No, not, Pesaḥ, that's on Saturday.
So a few years ago, I went on to the website of my internet provider (RCN) and noticed that the plan I had at the time, 150 mbps, did not show up anywhere as an available plan. So I called in, and they confirmed that it was not an available plan and that I could upgrade to 400 mbps and pay $40 per month less than I was paying at the time, so I told them that I wanted to do that. Well, over time the price started creeping up slowly more and more until it was more than I was paying before, and I went online and checked the prices and, lo and behold, the 400 mbps plan that I upgrades to no longer exists. So I picked up the phone and I called in to RCN and we went through the same speech again. I upgraded to 600 mbps for $30 less than I'm paying now, and I'm sure in the future I'm sure I'll have to upgrade once again to 800/900/1gb for $25-40 less than I'm paying now.
This feels like a valid use case for AI, honestly. Check the website of $SERVICE_NAME every month, see if there's a better plan than the one you're signed up for now, sign up for it. Have the AI talk to the company chatbot so I don't have to speak to a soulless machine.
Well, that would work if I hadn't had to talk to a real person to make the switch. She said her name was Mary (based on her accent, it was not) but uniquely, and the reason I write about it, is that she asked me about my day while she was looking something up. That doesn't happen often anymore and now that there are so many soulless machines you have to talk to on the phone, it was nice to have a moment of human interaction. I told her that Laila was playing in the room nearby and I felt lucky that I was able to work from home and see my daughter, and I hoped that she hadn't had to deal with too many angry customers over the course of the day so far. She said she hadn't. Hopefully that's still true.
So a few years ago, I went on to the website of my internet provider (RCN) and noticed that the plan I had at the time, 150 mbps, did not show up anywhere as an available plan. So I called in, and they confirmed that it was not an available plan and that I could upgrade to 400 mbps and pay $40 per month less than I was paying at the time, so I told them that I wanted to do that. Well, over time the price started creeping up slowly more and more until it was more than I was paying before, and I went online and checked the prices and, lo and behold, the 400 mbps plan that I upgrades to no longer exists. So I picked up the phone and I called in to RCN and we went through the same speech again. I upgraded to 600 mbps for $30 less than I'm paying now, and I'm sure in the future I'm sure I'll have to upgrade once again to 800/900/1gb for $25-40 less than I'm paying now.
This feels like a valid use case for AI, honestly. Check the website of $SERVICE_NAME every month, see if there's a better plan than the one you're signed up for now, sign up for it. Have the AI talk to the company chatbot so I don't have to speak to a soulless machine.
Well, that would work if I hadn't had to talk to a real person to make the switch. She said her name was Mary (based on her accent, it was not) but uniquely, and the reason I write about it, is that she asked me about my day while she was looking something up. That doesn't happen often anymore and now that there are so many soulless machines you have to talk to on the phone, it was nice to have a moment of human interaction. I told her that Laila was playing in the room nearby and I felt lucky that I was able to work from home and see my daughter, and I hoped that she hadn't had to deal with too many angry customers over the course of the day so far. She said she hadn't. Hopefully that's still true.