Best Buy is incompetent

So last time I wrote about the appointment, it was when I called it to get a single appointment. Yesterday I learned that that appointment was silently cancelled without informing me, so I called and got the appointment moved to Wednesday. Well, today I learned that appointment was silently cancelled without informing me, so I called in again and asked what the hell was going on.

Apparently, "the system" won't let them schedule the appointment for reasons that aren't clear to them. Apparently, the lost technology of "writing it down on paper" isn't available, so they need to cross-consult several departments to figure out why the system won't deliver appliances that their records show are clearly available for delivery. And of course I'm trying to coordinate all this with the condo people to make sure that the back stairs are clear.

Never shopping at Best Buy again.