Best Buy is incompetent Part 2

[dorchadas]

Re: the previous post, I ended up "solving" the problem (after spending hours on the phone with people who repeatedly failed to be of any use) was cancelling the old order and taking advantage of the 4th of July sales to reorder everything.

Waiting until I get our stuff and then I'll call into Best Buy, have them delete my account, and never shop there again.

Comments

[omnipotent]

This sounds exhausting. I hope you at least got some good deals.

[dorchadas]

It did manage to end on a high note. After I made the order and scheduled the delivery, the system once again fucked up and told me there was no scheduled delivery and I needed to wait for them to email me to schedule a delivery. So when I called in and got the phone robot, I said:

"Shut up, you soulless machine."

And it immediately sent me to a human who scheduled my delivery for me and, as of this comment, it remains scheduled.

[mudousetsuna]

Holy shit that sounds so annoying! I had a similar experience tho not as bad with Petco. I bought a bunch of stuff for our cats over the holiday sales and it kicked me without creating an account and put the purchase receipt email to my paypal account's email, which is not where I wanted it to go, but whatever. But then I accidentally deleted the delivery notification so I was sitting around Monday (the projected deliver day) when it never came. I tried to track it down but I didn't have a login, started wondering why I couldn't track it thru the paypal confirmation or anything, and the website has a convoluted 'order tracking' confirmation where you have to enter: 1. your email 2. your order number 3. your last name 4. your zip it is delivered to.

My zip code was incorrect. It kept showing no order. I finally realized this by seeing in the email and was able to find out the order existed, but the tracking kept pushing delivery date back? So I call them and they were very confused about what I was talking about but we eventually hashed out I had deleted the email with the tracking, which took me back to the very same page as before... but apparently that means fedex is on track to bring it tomorrow (and 1/3 of it today). But 2 of the numbers say 'address corrected' and the one for today does NOT. I don't even know anymore. I hopefully will get my cat's food by the end of the week or I have to buy even MORE. lmao.

And calling fedex gives you a bot that sends you in circles. They literally will not let you talk to a human, nor correct shipping if you aren't the sender.

These companies are trying to push AI when they can't even work out basic customer service with the barebones of computer processing.

[dorchadas]

I remember reading an article that customers hate talking to a computer when they pick up a phone, but not so much so that they stop shopping wherever it is, so companies keep doing it.

Did you get your delivery??

[mudousetsuna]

I did get my stuff! I finally got to a manager after letting spotify play Japanese music and the system got confused lmao. I was clear I understood they could not change my info for me but they were able to confirm that two of the packages had the wrong zip, and one had the correct one. I took the info I had on that to Petco's chat, got past THEIR bot finally, and a rep actually re-sent everything to me. I got them today. I'm not sure which of the orders it is because my roommate received it for me, but my cats will be fed! ;_;