Best Buy is incompetent Part 2

[dorchadas]

Re: the previous post, I ended up "solving" the problem (after spending hours on the phone with people who repeatedly failed to be of any use) was cancelling the old order and taking advantage of the 4th of July sales to reorder everything.

Waiting until I get our stuff and then I'll call into Best Buy, have them delete my account, and never shop there again.

Comments

[dorchadas]

I remember reading an article that customers hate talking to a computer when they pick up a phone, but not so much so that they stop shopping wherever it is, so companies keep doing it.

Did you get your delivery??

[mudousetsuna]

I did get my stuff! I finally got to a manager after letting spotify play Japanese music and the system got confused lmao. I was clear I understood they could not change my info for me but they were able to confirm that two of the packages had the wrong zip, and one had the correct one. I took the info I had on that to Petco's chat, got past THEIR bot finally, and a rep actually re-sent everything to me. I got them today. I'm not sure which of the orders it is because my roommate received it for me, but my cats will be fed! ;_;